Due to high volume during any holiday season, please allow extra time for us to process your order. Thank you for your patience! Please note: All discounted items are final sale.


An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information


Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you have received your items, you may send them back for a refund as long as they are unopened in original packaging.

Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled


The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 2 per product and 20 different products per order.

If you have any other questions, please feel free reach out to our Customer Service team at orders@nadenelomucosmetics.com