Returns Policy

Returns Policy



We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products and unfortunately we are not able to accept exchanges of products at this time.

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.

Only items purchased on will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on cannot be returned or exchanged at retailers that sell Nadene Lomu Cosmetics.

All returns should be mailed to:

Nadene Lomu Cosmetics Limited
PO Box 74427
205 Great South Road
Green Lane
Auckland 1051

New Zealand

Please include a copy of the original order confirmation in the package.